At Cavalli College, we’re committed to creating a safe, supportive, and inclusive learning environment for all learners. Our learner policies outline your rights and responsibilities, and help ensure that everyone in our community is treated with fairness, respect, and integrity.
On this page, you’ll find important information about academic expectations, learner conduct, complaints and appeals, health and safety, and more. We encourage you to familiarise yourself with these policies to help you succeed and feel confident throughout your learning journey.
Complaints
Cavalli College has a fair, culturally responsive, and transparent process for addressing complaints. Learners are made aware of this process at enrolment, and it is designed to ensure any concerns raised with Cavalli College are acknowledged, investigated, and responded to.
If you are not satisfied by the outcome of our complaints process, you may be able to raise your concerns externally. The New Zealand Qualifications Authority’s website provides useful information about the avenues available to you.
You may also be able to take your complaint to Study Complaints – a dispute resolution provider specialising in supporting domestic tertiary and international students in resolving disputes with their provider. This is a free service for students. If you are not a student but wish to raise a complaint with Cavalli College, please email the details to support@cavallicollege.nz.
Download Cavalli College’s Complaint Policy and Procedure.
Discrimination and harassment
Cavalli College learners have the right to operate in a safe environment free from harassment and discrimination. Cavalli College takes all reasonable steps practicable to prevent harassment and discrimination and to act promptly and fairly on any complaints received. If you:
-
- have a question regarding harassment;
-
- report a complaint about harassment;
-
- report a case of domestic violence;
you should immediately inform the Board of Directors. Cavalli College shall provide guidance and ensure you are safe and will address your complaint or case promptly, consistently and fairly.
Download Cavalli College’s Discrimination and Harassment Policy and Procedure.
Learner withdrawal and refund
You may request a refund of tuition fees prior to or at any time during your enrolment according to Cavalli College’s Withdrawal and Refund Policy.
Cavalli College reserves the right to withdraw a learner from study for unsatisfactory academic progress.
Download Cavalli College’s Learner Refund Policy.
Learner fee indemnification
In the unlikely event that Cavalli College is unable to deliver the programme in which you have enrolled, Cavalli College has protected your fees with Public Trust. Fees deposited and protected by the Public Trust are held in the Common fund which has an unsecured guarantee from the New Zealand Government. The learner fee protection for Cavalli College is fully compliant with NZQA rules. Should access to your fees be necessary, you may contact Public Trust on 0800 494 733 or feeprotect@publictrust.co.nz. This arrangement has been accepted by the New Zealand Qualifications Authority as meeting the requirements of the Education and Training Act (2020) and the Student Fee Protection Rules 2021.
Download Cavalli College’s Learner Fee Indemnification Policy.
Learner wellbeing
Cavalli College is in partnership with learners to support your wellbeing through your learning journey. Wellbeing is a personal journey for each learner at Cavalli College, commencing with initial contact through to study decisions, orientation, accommodation, cultural support and emergency situations.
The Cavalli College values of Relationships, Learning and Wellbeing underpin how the academy supports domestic and international learners to achieve their aspirations.
This values-based approach informs the implementation of practices for the protection and care of learners and their positive learning experience at Cavalli College.
Download Cavalli College’s Learner Support and Wellbeing Policy.